Terms of Service

These Terms of Service govern your use of Mo-Nane’s website and services. By creating an account or using Mo-Nane, you agree to these terms and our Privacy Policy.

Mo-Nane connects clients with independent runners to perform on-the-ground tasks in supported locations. We provide software, coordination tools, and payment flows; individual errands are performed by runners, not by Mo-Nane directly.

You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account.

You must be legally able to enter into a binding agreement. If you use Mo-Nane on behalf of an organization, you represent that you have authority to bind that organization.

You may not use Mo-Nane for unlawful, harassing, fraudulent, or harmful activities.

You may not attempt to gain unauthorized access to our systems, other users’ accounts, or data you are not permitted to view.

You may not upload malware, scrape our services in violation of technical limits, or misuse media or messaging features.

Clients must provide truthful instructions and must not request illegal or unsafe tasks.

Runners must follow applicable laws and reasonable safety practices while performing tasks. Mo-Nane may suspend users who create safety risks or violate these terms.

Deposits and charges may be processed by our payment partner (Paystack). You authorize us and our payment partners to charge amounts associated with errands you confirm, subject to product rules and applicable fees.

Refunds and disputes are handled according to our operational policies and payment provider rules. Nothing in these terms guarantees a particular outcome for every dispute.

You retain rights to content you submit, but you grant Mo-Nane a license to host, process, and display that content as needed to operate the service (for example, showing errand details to assigned runners).

The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, Mo-Nane and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill.

Our aggregate liability arising out of these terms or the service will not exceed the greater of amounts you paid to Mo-Nane in the three months before the claim or fifty US dollars (USD), except where liability cannot be limited by law.

You agree to indemnify and hold harmless Mo-Nane from claims arising out of your misuse of the service, your violation of these terms, or your violation of others’ rights—subject to applicable law.

We may suspend or terminate access for violations of these terms, legal requirements, or risk to users or the service.

You may close your account using the in-app deletion flow, subject to our Privacy Policy and any legal retention obligations.

These terms are governed by the laws of Ghana, without regard to conflict-of-law rules, except where mandatory consumer protections in your jurisdiction apply.

You agree to attempt good-faith resolution with us before initiating formal proceedings, where required by law.

Questions about these terms: privacy@mo-nane.com